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Intergenerational Communication: Working in Multigenerational Teams
As the demographics of the workplace continue to shift and older workers stay in the workforce longer and the number of younger workers increase to fill vacancies, specific tools and techniques to support both managers and colleagues are required to communicate more effectively in a multigenerational team within the healthcare setting.

Improving the Efficiency and Effectiveness of Multigenerational Teams

Millennials will be 46% of the workforce by 2020 and the majority by 2026. People over the age of 55 (GenX) will be 24% of the workforce by 2020, as they delay retirement, and some Baby Boomers are retiring earlier than expected. The reality in most workplace situations is that teams can span 4-5 generations.

Communication is the number one cause of adverse events in surgical settings, and the place of an employee within the hierarchy is known to cause communication problems. Complicating this is the intersection of gender, race, cultural background, work role and generation. This training will support clinicians to better understand the perspective of different generations in the workplace, and to develop strategies to communicate more effectively within each group.

At the end of this training, you should be able to:
    • Describe the various generations that are present in your workplace;
    • Identify differences in those cohorts and their expectations;
    • Tailor interaction with different generational groups; and
    • Work across those generations to harness the strengths of a multigenerational team.

Saiqa Anne Qureshi, PhD, MBA
University of California, San Francisco

This activity has been reviewed and approved by members of the UCSF CME Governing Board in accordance with UCSF CME accreditation policies. The presenter, Office of CME staff, planners, reviewers, and all others in control of content of this particular activity have no financial relationships with commercial interests relevant to the content of this activity.


The University of California, San Francisco is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Physicians: This enduring material activity has been approved for a maximum of 1.0 AMA PRA Category 1 Credit.TM Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurse Practitioners and Registered Nurses: For the purpose of recertification, the American Nurses Credentialing Center accepts AMA PRA Category 1 Credit™ issued by organizations accredited by the ACCME.

Physician Assistants: The National Commission on Certification of Physician Assistants (NCCPA) states that the AMA PRA Category 1 Credits™ are acceptable for continuing medical education requirements for recertification.

California Pharmacists: The California Board of Pharmacy accepts as continuing professional education those courses that meet the standard of relevance to pharmacy practice and have been approved for AMA PRA Category 1 Credit™. If you are a pharmacist in another state, you should check with your state board for approval of this credit.

This CME activity meets the requirements under California Assembly Bill 1195, continuing education and cultural and linguistic competency.

  General Information

An Internet connection, up-to-date web browser, Adobe Acrobat Reader*, and Flash or video streaming capability are required to participate in this course. *Required only to view printable (PDF) materials.

The cost to participate in the online training is $50.00.

Certification Dates
Begins: June 1, 2019
Expires: May 31, 2022

Cancellations and Refunds
Cancellations should be made in writing within 7 days of enrollment. Refunds will only be made in the event that technical difficulties prevent completion of the activity, or if no interaction with the material occurred because of inadvertent or mistaken enrollment, or expiration of the activity before the learner had the opportunity to complete it fully. Fees can be transferred to another activity in the case of mistaken enrollment.

Special Needs or Other Concerns
If you require any special accommodations for a disability which creates a hardship to participating in this activity, or you have questions or concerns about this course, please contact the Office of CME. (Additional contact information is below.)

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Type:     Internet Activity (Enduring Material)
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